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Office & Admin

Customer Service Reps

SOC 43-4051

Help customers by phone and chat with questions, orders, and complaints.

The job
Median pay
$45k
$37k to $52k typical range
Outlook, 2025 to 2035
Declining
-5.3% projected
Openings a year
290k
BLS projection
Typical education
High school
Our model
AI displacement risk
High
How much of this job AI may do instead of the person
Works with AI
8/100
AI alongside the person rather than instead of them
AI exposure
82nd pct
More exposed than 82% of occupations · modeled estimate · 99th pct in Microsoft's data
Future-proof
30/100

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Weigh it against Order ClerksPay, outlook, entry and AI exposure side by side See where it pays mostWashington leads at $50k; every state is below Find careers like itOpen the map at Customer Service Reps and explore its neighbours See open jobsCustomer Service Reps roles hiring now Learn the skillsCourses for Customer Service Reps, who lean most on active listening Real pay & reviewsWhat Customer Service Reps say they actually earn

Key skills

Pay and jobs by state

BLS OEWS May 2025, 51 states. Sorted by jobs; per 1,000 is jobs per thousand workers in the state; vs national compares that rate with the country's.

StateJobsPer 1,000vs nationalMedian pay
Texas337,17024.01.4×$40k
Florida228,00023.01.4×$40k
California176,8509.70.6×$50k
New York141,09014.60.9×$48k
Illinois100,97016.61.0×$46k
Georgia97,85020.01.2×$40k
Pennsylvania94,34015.60.9×$45k
North Carolina89,51018.11.1×$40k
Arizona87,02026.91.6×$46k
Ohio85,93015.50.9×$46k
All 51 states
StateJobsPer 1,000vs nationalMedian pay
Michigan71,31016.21.0×$44k
Virginia59,85014.60.9×$43k
Tennessee59,73018.21.1×$43k
New Jersey59,69013.90.8×$48k
Minnesota53,34018.11.1×$49k
South Carolina51,00022.11.3×$39k
Wisconsin50,84017.31.0×$47k
Missouri50,53017.21.0×$44k
Massachusetts49,99013.70.8×$49k
Indiana44,63013.90.8×$43k
Utah44,49025.61.5×$43k
Washington39,76011.20.7×$50k
Colorado38,77013.50.8×$48k
Kentucky38,63019.31.2×$39k
Maryland37,74013.70.8×$43k
Oklahoma34,46020.21.2×$39k
Alabama33,29015.70.9×$38k
Nevada32,11020.71.2×$41k
Iowa30,10019.31.2×$46k
Kansas29,20020.31.2×$40k
Louisiana25,78013.30.8×$37k
Connecticut24,49014.40.9×$48k
Mississippi20,86017.91.1×$36k
Arkansas20,68015.90.9×$38k
Oregon19,4409.90.6×$47k
Idaho18,77021.91.3×$43k
New Mexico16,95019.51.2×$39k
Nebraska15,34015.00.9×$44k
New Hampshire12,75018.71.1×$47k
West Virginia9,86014.10.8×$38k
Hawaii8,01012.80.8×$46k
Rhode Island7,89015.70.9×$48k
Maine7,56011.80.7×$47k
Washington DC7,55010.80.6×$48k
Delaware7,47015.40.9×$48k
South Dakota6,12013.40.8×$41k
North Dakota5,75013.40.8×$45k
Montana4,9109.60.6×$45k
Vermont2,8709.40.6×$48k
Alaska2,4107.40.4×$45k
Wyoming2,1107.50.5×$42k

Top metro areas

  1. New York-Newark-Jersey City, NY-NJ125,570 jobs · $50k median
  2. Dallas-Fort Worth-Arlington, TX96,930 jobs · $45k median
  3. Chicago-Naperville-Elgin, IL-IN75,240 jobs · $47k median
  4. Phoenix-Mesa-Chandler, AZ68,930 jobs · $46k median
  5. Los Angeles-Long Beach-Anaheim, CA66,590 jobs · $49k median
  6. Houston-Pasadena-The Woodlands, TX65,510 jobs · $40k median
  7. Miami-Fort Lauderdale-West Palm Beach, FL63,440 jobs · $40k median
  8. Atlanta-Sandy Springs-Roswell, GA59,990 jobs · $43k median

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Pay and outlook from BLS (OEWS 2025, Employment Projections 2025-2035). Skills and work activities from O*NET 30.3. AI exposure and future-proof scores are modeled estimates. How these numbers are made.