Office & Admin

Customer Service Reps

SOC 43-4051

Help customers by phone and chat with questions, orders, and complaints.

Median pay

$45k

$37k to $52k typical range

Outlook

Declining

342k openings / yr

Education

High school

AI exposure

87%

modeled estimate · 99th pct in Microsoft's data

Future-proof

29/100

Key skills

Active Listening
Speaking
Reading Comprehension
Critical Thinking
Writing
Monitoring

Where this ranks

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Pay and outlook from BLS (OEWS 2025, Employment Projections 2024-2034). Skills and work activities from O*NET 30.3. AI exposure and future-proof scores are modeled estimates. How we model AI exposure.